Multi-Vendor Transpetro Datacenter Operations with Lotus ICT for Equipment Lifecycle Extension

Transpetro, a logistics company specializing in the transportation and storage of oil and gas, was facing challenges in managing a variety of datacenter equipment from various vendors, including Dell, HP and IBM. This complexity resulted in high communication costs and operational inefficiencies.

Challenges:

  1. Supplier Coordination: Managing support and maintenance contracts with several suppliers increased communication overload and complexity.
  2. Equipment downtime: Frequent downtime due to lengthy service responses from different suppliers impacted overall performance.
  3. Lifecycle Management: Ensuring the longevity and optimum performance of diverse hardware with different support terms and conditions.

Solution:

Transpetro contracted Lotus ICT to provide multivendor maintenance services for its datacenter equipment. Lotus ICT acted as a single point of contact for all maintenance needs, simplifying communication and coordination.

Implementation:

  1. Centralized Support: Lotus ICT has established a centralized support system for all the equipment in the datacenter, guaranteeing fast response times and efficient problem resolution.
  2. Proactive Maintenance: Regular proactive maintenance schedules have been implemented to anticipate and resolve potential problems before they cause downtime.
  3. Lifecycle Extension Programs: Specialized programs have been implemented to extend the lifecycle of older equipment, ensuring continued performance and reliability without the need for immediate replacements.

Benefits:

  1. Reduced Communication Costs: By acting as a single point of contact, Lotus ICT has significantly reduced the time and resources Transpetro used to spend coordinating with various suppliers.
  2. Equipment Life Cycle Extension: Life cycle extension programs have helped Transpetro maximize the use of its existing equipment by postponing the need for expensive upgrades.
  3. Increased Performance and Uptime: With proactive maintenance and rapid problem resolution, Transpetro experienced less downtime, leading to an increase in the overall performance and reliability of data center operations.

Find out more about Multi-Vendor Operations https://www.lotusict.com/multivendor-service-operations/

Find out more about Transpetro: https://transpetro.com.br/transpetro-institucional/