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Challenge Widely recognized as the largest media group in Latin America, covering various communication platforms, including television, radio, internet and print media, this client faced significant challenges in automating and orchestrating its technology processes that support various business services. With critical and large-scale operations, the company needed an experienced and reliable partner to guarantee the continuity and efficiency of its operations 24×7. The complexity of the workflows and the need for high availability and performance required a specialized approach and the use of best practices. Solution Lotus ICT, a recognized integration partner for BMC Software solutions, was chosen to operate and manage the BMC Control-M solution deployed at the client. The partnership aimed not only to operate the tool, but also to provide consultancy on processes and the application of best market practices, ensuring that the benefits of the solution were maximized. Management and operation of BMC Control-M Process Consulting Results Customer testimonial The partnership with Lotus ICT in the operation and management of BMC Control-M has transformed our operation. The reduction in incidents and the improvement in operational efficiency have been remarkable. Process consulting and the application of best practices have provided us with a solid foundation to continue growing and innovating. We are extremely satisfied with the results achieved and with Lotus ICT's continued support.

Lotus ICT, one of the most innovative companies in the information technology sector in Brazil, announced today that it has become a Premier Partner of BMC Software, the world leader in IT Service Management (ITSM) and Control-M solutions. This new level of partnership places Lotus ICT in a select group of Brazilian companies with BMC, distinguished by its excellence and commitment to quality. In addition to Brazil, Lotus ICT is expanding its operations with BMC to other countries, including Mexico, Chile and Portugal, strengthening its international presence and ability to offer advanced technological solutions. The partnership with BMC will enable Lotus ICT to offer robust, integrated ITSM and Control-M solutions, helping organizations to optimize their IT processes, improve service management and ensure compliance with industry best practices. Lotus ICT has stood out for its ability to deliver complex, large-scale projects, such as the recent ITSM project for IplanRio and the implementation of telecommunications systems for State Grid Brazil. About Lotus ICT Lotus ICT is a leading information technology company in Brazil, offering innovative solutions in IT service management, security, telecommunications and cloud. With a diversified portfolio and a highly qualified team, Lotus ICT is dedicated to helping its customers achieve operational excellence and continuous innovation. About BMC Software BMC Software is a global leader in IT service management and automation solutions. With a broad portfolio of products, BMC helps organizations around the world transform and manage their IT environments efficiently and securely. For more information, visit Learn More

In a strategic move to reinforce its commitment to digital business transformation, Lotus ICT has announced a significant investment in SecureLink. This initiative aims to boost business through advanced connectivity solutions with security, guaranteeing performance, efficiency and scalability. SecureLink stands out for its focus on three essential pillars, known as the "Always": Always On: Continuous Connectivity SecureLink, ensures a stable and uninterrupted connection, crucial for critical business operations. With a robust infrastructure, the company guarantees maximum availability and performance, allowing companies to operate without interruption. Always by Your Side: 24/7 support The support team is always available, ready to help and solve any problem that may arise. Support can be remote or face-to-face, depending on the client's needs. In addition, the company uses a customized portal for continuous monitoring, allowing problems to be detected and resolved before they affect clients' operations. Always Secure: Competence in cybersecurity Data security is a priority and the company offers advanced cybersecurity solutions, guaranteeing the integrity and confidentiality of client information. This cybersecurity expertise is essential for protecting data against cyber threats and attacks. Our mission is to empower our customers' businesses through secure connectivity solutions that support digital transformation with maximum performance and security," said the CEO of Lotus ICT. "With the investment in SecureLink, we are strengthening our ability to offer solutions that meet the specific needs of each customer, ensuring a secure, efficient and scalable operation. With these investments, Lotus ICT reaffirms its commitment to innovation and excellence, consolidating its position as a leader in technological solutions that drive business success in the digital age. For more information on SecureLink, visit Learn More

Lotus ICT, a leading technology company known for its innovative solutions, has announced a strategic investment in Myio, a Brazilian company specializing in IoT solutions aimed at reducing costs and increasing efficiency in utilities, such as energy and water bills, as well as building maintenance. Myio has established a strong presence in the market with successful implementations in various sectors. Notably, the company has carried out impactful projects in the education sector, in partnership with institutions such as Inspira, and in the energy industry with clients such as Energisa and Santos Brasil. This investment is in line with Lotus ICT's strategy of expanding its portfolio of intelligent solutions and supporting companies in optimizing their operations through cutting-edge technology. The partnership will leverage Myio's expertise in IoT to improve the efficiency of utility management, delivering significant savings and operational improvements for customers. The collaboration between Lotus ICT and Myio is expected to drive innovation and set new standards in the industry by offering customized solutions that meet the specific needs of customers in different sectors. "We are excited to join forces with Myio and bring their exceptional IoT solutions to a wider audience," said a Lotus ICT spokesperson. "This investment reinforces our commitment to using technology to create smarter, more efficient systems that benefit businesses and communities." For more information about this partnership and the solutions on offer, visit Learn More

Lotus ICT, a leader in intelligent technology solutions, has announced a strategic investment in CloudXtent, a company specializing in cloud migration and applications. This move aims to strengthen Lotus ICT's service portfolio and meet the growing demand for cloud solutions. CloudXten stands out for its expertise in data migration and cloud application development, offering innovative solutions that align with Lotus ICT's mission. "We are excited about the opportunities this partnership will bring, allowing us to offer scalable and secure cloud solutions," said Lotus ICT's CEO. CloudXtent will continue to operate independently, with strategic support from Lotus ICT, allowing the company to accelerate its growth and expand its reach. "This partnership will allow us to meet our customers' needs with more robust and efficient solutions," said CloudXtent's CEO. For more information about CloudXtent and the services it offers, visit Learn More

From May 22 to 26, 2024, Florianópolis, SC, Brazil, hosted the prestigious IT4CIO event, which brought together leaders and experts to discuss innovative solutions focused on increasing government efficiency through information technology. In partnership with BMC, the market leader in IT service management and automation, Lotus ICT engaged in productive conversations with CIOs from various states in Brazil. Together, they explored ways to optimize government processes, improve security and promote a more efficient and responsive public administration. Lotus ICT and BMC have already successfully implemented several ITSM and process automation (Control-M) solutions in important government agencies, including Correios, Serpro, Sefaz São Paulo, IPLAN Rio de Janeiro, among others. These implementations demonstrate the effectiveness and positive impact of these technologies in improving public services. The event provided a favorable environment for the exchange of ideas and the presentation of success stories, highlighting the fundamental role of technology in the digital transformation of the public sector. Lotus ICT's participation alongside BMC reinforces its commitment to leading innovation and contributing to technological progress in Brazil.

Lotus, on its path of growth and international desire, is continuing with its plans to expand into markets beyond its borders. Announcing another strategic initiative in 2023, Lotus has started operations in Pakistan, aiming to serve its global partners with excellence and commitment. We remain steadfast in the face of the challenges ahead, maintaining our unwavering commitment to creating unique value through technology, always striving for excellence and demonstrating ongoing commitment.  

Always seeking to better serve and strengthen relations with its global partners, Lotus is strengthening its presence in new territories. We are pleased to announce the opening of our new headquarters in Singapore in 2023. This strategic initiative demonstrates our commitment to providing high-quality, innovative technological solutions to customers around the world. We look forward to strengthening partnerships and offering exceptional and unique services in this promising new region."