Project Description: Petrobras, the largest oil company in Brazil and Latin America, has contracted Lotus ICT to manage the maintenance of its meeting rooms throughout the country. This service covers the company's main offices, including Rio de Janeiro, São Paulo and Vitória, among others. The project aims to guarantee the efficiency and availability of the meeting rooms, which are essential to Petrobras' operations.

Challenges:

• National Coverage: Manage maintenance in various locations throughout Brazil, each with its own particularities and specific needs.
• High SLA: Maintain high service levels with fast response times for repairs and technical support.
• Diversity of equipment: Support for equipment from various suppliers, requiring comprehensive technical knowledge and integration skills.

Solutions implemented:

1. Centralized Help Desk: Implementation of a centralized Help Desk system, operating 24/7, to quickly attend to and resolve technical problems.
2. Repairs and Maintenance: Qualified technical teams have been assigned to carry out repairs and preventive maintenance on meeting room equipment, ensuring minimal downtime.
3. Supplier Management: Coordination with various equipment suppliers to guarantee the availability of parts and specialized technical support.
4. Proactive Monitoring: Implementation of a proactive monitoring system to identify and resolve problems before they impact operations.
5. User training: Training sessions for the end users of the meeting rooms, improving the use of the equipment and reducing the need for support.

Benefits for Petrobras:

• High Availability: The meeting rooms remained operational and available, allowing strategic meetings to be held without interruption.
• Operational Efficiency: The centralized Help Desk system and effective technical support ensured fast response times, improving the efficiency of operations.
• Cost reduction: Preventive maintenance and efficient supplier management have reduced operating costs and extended the life of equipment.
• User satisfaction: End-user satisfaction has increased due to the reduction in technical problems and the availability of immediate support.

Results: The partnership with Lotus ICT resulted in a significant improvement in the efficiency and availability of Petrobras' meeting rooms. With a high SLA and comprehensive technical support, Petrobras was able to optimize its operations and maintain business continuity at its facilities throughout Brazil.